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Anticipate: Know What Your Customers Want Before They Do
Anticipate Know What Your Customers Want Before They Do
Author: Jeff Tobe
Design and implement the ideal customer experience Anticipate provides business readers?across industries?a practical how-to model for taking their customer experience to the next level. Much of the discussion on customer experience has centered on the hospitality or retail industries, analyzing customer experience at Disney, Starbucks, and Nord...  more »
ISBN-13: 9781118356913
ISBN-10: 1118356918
Publication Date: 11/13/2012
Pages: 224
Edition: 1
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Publisher: Wiley
Book Type: Hardcover
Members Wishing: 1
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