Art of Client Service Author:Solomon Robert Fill the Empty Suit (or take it off completely!)This is a book of Simple Strategies For Providing Outstanding Service to Advertising Clients. — Account executives, and anyone else who deals with clients, will find themselves flinching, laughing, and committing to memory this sound advice, presented through real-life stories of satisfying s... more »uccess and embarrassing failure along the total spectrum of client service.« less
A great guide for advertising & marketing professionals, filled with interesting observations and compelling suggestions for being a more effective leader.