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Best Practices : Building Your Business with Customer Focused Solutions
Best Practices Building Your Business with Customer Focused Solutions
Author: Robert Hiebeler, Charles Ketteman, Arthur Andersen, Thomas B. Kelly
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? — Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created ...  more »
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ISBN-13: 9780684834535
ISBN-10: 0684834537
Publication Date: 1/15/1998
Pages: 240
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Publisher: Simon Schuster
Book Type: Hardcover
Other Versions: Paperback, Audio Cassette
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