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The Big Book of Customer Service Training Games
The Big Book of Customer Service Training Games
Author: Peggy Carlaw, Vasudha K. Deming
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, ...  more »
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ISBN-13: 9780070779747
ISBN-10: 0070779740
Publication Date: 9/1/1998
Pages: 209
Rating:
  • Currently 2.5/5 Stars.
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2.5 stars, based on 1 rating
Publisher: McGraw-Hill
Book Type: Paperback
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