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The Call Center Dictionary
The Call Center Dictionary
Author: Madeline Bodin, Keith Dawson
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, — The Call Center Dictionary provides clear definitions of call center acronyms, terms, and t...  more »
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ISBN-13: 9781578200955
ISBN-10: 1578200954
Pages: 227
Edition: 3
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Publisher: CMP
Book Type: Paperback
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