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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Your Call Is Important to Us Customer Service and What It Reveals About Our World and Our Lives - Not That
Author: Emily Yellin
An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.
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ISBN-13: 9781416546894
ISBN-10: 1416546898
Publication Date: 3/24/2009
Pages: 304
Rating:
  • Currently 4.5/5 Stars.
 3
4.5 stars, based on 3 ratings
Publisher: Free Press
Book Type: Hardcover
Other Versions: Paperback
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