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Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.)
Calming Upset Customer Staying Effective During Unpleasant Situations - Fifty-Minute Series.
Author: Rebecca L., Csp, Cmc Morgan
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer’s needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It...  more »
ISBN-13: 9781560526698
ISBN-10: 1560526696
Publication Date: 4/30/2002
Pages: 96
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Publisher: Crisp Learning
Book Type: Paperback
Members Wishing: 1
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