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Consumer-Oriented Business Design: The Case of Airport Management (Contributions to Management Science)
ConsumerOriented Business Design The Case of Airport Management - Contributions to Management Science Author:Sonja Sulzmaier Driven by rapidly changing business environments and more demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage. In this context, new strategic frameworks and market research designs are needed that allow managers to synchronize the evolution of new offerings with changes in motivational... more » patterns of consumers. This book presents a new strategic framework and the corresponding market research design which have already been tested successfully by a large empirical study at Munich airport. The framework has provided considerable input for new offering design and, therefore, the business redesign of organizations meeting future requirements of consumers.« less