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Crucial Conversations: Tools for Talking When Stakes are High
Crucial Conversations Tools for Talking When Stakes are High
Author: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-...  more » "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
ISBN-13: 9780071401944
ISBN-10: 0071401946
Publication Date: 6/18/2002
Pages: 256
Rating:
  • Currently 3.7/5 Stars.
 34
3.7 stars, based on 34 ratings
Publisher: McGraw-Hill
Book Type: Paperback
Other Versions: Hardcover, Audio Cassette, Audio CD
Members Wishing: 2
Reviews: Member | Amazon | Write a Review
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 reviewed Crucial Conversations: Tools for Talking When Stakes are High on
I want to memorize this book! It is so helpful to have expert advice on how to handle these though-type conversations. I think everyone ought to read it!
reviewed Crucial Conversations: Tools for Talking When Stakes are High on + 24 more book reviews
Good book with very good examples and tips for improving your communication. Our team did this book together and now have common language to address our communication improvement opportunities
AntGiant3000 avatar reviewed Crucial Conversations: Tools for Talking When Stakes are High on + 159 more book reviews
SUPER BOOK!! 5 STARS! *****


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