Search results for Books (showing 1-25 of 1000 books)

Raving Fans : A Revolutionary Approach To Customer Service Author: Ken Blanchard, Sheldon Bowles ISBN-13: 9780688123161 - ISBN-10: 0688123163 Currently 3.9/5 Stars. 57 Book Type: Hardcover Publication Date: 1993


Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh ISBN-13: 9780446563048 - ISBN-10: 0446563048 Currently 3.9/5 Stars. 16 Book Type: Hardcover Publication Date: 2010


Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser Author: Jagdish N. Sheth, Andrew Sobel ISBN-13: 9780684870304 - ISBN-10: 0684870304 Currently 3.5/5 Stars. 1 Book Type: Paperback Publication Date: 2002 The Market's bargain prices are even better for Paperbackswap club members! Retail Price: ~~$16.99~~ Buy New (Paperback): $13.29 (save 21%) or Become a PBS member and pay $9.39+1 PBS book credit (save 44%)


Human Sigma: Managing the Employee-Customer Encounter Author: John H. Fleming, Jim Asplund ISBN-13: 9781595620163 - ISBN-10: 1595620168 Currently 5/5 Stars. 1 Book Type: Hardcover Publication Date: 2007 The Market's bargain prices are even better for Paperbackswap club members! Retail Price: ~~$25.95~~ Buy New (Hardcover): $17.89 (save 31%) or Become a PBS member and pay $13.99+1 PBS book credit (save 46%)


Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Author: Leonard L. Berry ISBN-13: 9780684845111 - ISBN-10: 0684845113 Currently 4/5 Stars. 2 Book Type: Hardcover Publication Date: 1999 The Market's bargain prices are even better for Paperbackswap club members! Retail Price: ~~$30.00~~ Buy New (Hardcover): $19.99 (save 33%) or Become a PBS member and pay $16.09+1 PBS book credit (save 46%)


Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life Author: Stephen C. Lundin, Harry Paul, John Christensen, Philip Strand ISBN-13: 9780786868681 - ISBN-10: 0786868686 Currently 3.9/5 Stars. 20 Book Type: Hardcover Publication Date: 2002


The SERVICE PROFIT CHAIN Author: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ISBN-13: 9780684832562 - ISBN-10: 0684832569 ? Book Type: Hardcover Publication Date: 1997 The Market's bargain prices are even better for Paperbackswap club members! Retail Price: ~~$32.50~~ Buy New (Hardcover): $21.29 (save 34%) or Become a PBS member and pay $17.39+1 PBS book credit (save 46%)


The Effortless Experience: Conquering the New Battleground for Customer Loyalty Author: Matthew Dixon, Nick Toman, Rick DeLisi ISBN-13: 9781591845812 - ISBN-10: 1591845815 ? Book Type: Hardcover Publication Date: 2013 The Market's bargain prices are even better for Paperbackswap club members! Retail Price: ~~$29.95~~ Buy New (Hardcover): $19.99 (save 33%) or Become a PBS member and pay $16.09+1 PBS book credit (save 46%)


Jeffrey Gitomer's Little Red Book of Sales Answers Author: Jeffrey Gitomer ISBN-13: 9780131735361 - ISBN-10: 0131735365 Currently 4/5 Stars. 4 Book Type: Hardcover Publication Date: 2006


Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Author: Quint Studer ISBN-13: 9780974998602 - ISBN-10: 0974998605 ? Book Type: Paperback Publication Date: 2004


The Ultimate Question: Driving Good Profits and True Growth Author: Fred Reichheld ISBN-13: 9781591397830 - ISBN-10: 1591397839 Currently 3.8/5 Stars. 5 Book Type: Hardcover Publication Date: 2006


Mystery Shopper's Manual, 6th Edition Author: Cathy Stucker ISBN-13: 9781888983302 - ISBN-10: 1888983302 Currently 3.8/5 Stars. 5 Book Type: Paperback Publication Date: 2004


Be Our Guest: Perfecting the Art of Customer Service Author: Disney Institute ISBN-13: 9780786853946 - ISBN-10: 0786853948 Currently 3.1/5 Stars. 4 Book Type: Paperback Publication Date: 2003


The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market Author: Michael Treacy, Fred Wiersema ISBN-13: 9780201407198 - ISBN-10: 0201407191 Currently 3.8/5 Stars. 4 Book Type: Paperback Publication Date: 1997


Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer Author: Carl Sewell, Paul B. Brown ISBN-13: 9780385504454 - ISBN-10: 0385504454 Currently 3.3/5 Stars. 2 Book Type: Paperback Publication Date: 2002


The Referral of a Lifetime : The Networking System that Produces Bottom-Line Results . . . Every Day! (The Ken Blanchard Series; Simple Truths Uplifting the Value of People in Organizations) Author: Tim Templeton, Ken Blanchard ISBN-13: 9781576753217 - ISBN-10: 1576753212 Currently 4.2/5 Stars. 3 Book Type: Paperback Publication Date: 2005


Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers Author: Robert Scoble, Shel Israel ISBN-13: 9780471747192 - ISBN-10: 047174719X Currently 3.2/5 Stars. 3 Book Type: Hardcover Publication Date: 2006


Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives Author: Emily Yellin ISBN-13: 9781416546894 - ISBN-10: 1416546898 Currently 4.5/5 Stars. 3 Book Type: Hardcover Publication Date: 2009


Perfect Phrases for Customer Service : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation Author: Robert Bacal ISBN-13: 9780071444538 - ISBN-10: 007144453X Currently 3.5/5 Stars. 2 Book Type: Paperback Publication Date: 2004


Customer Service for Dummies Author: Keith Bailey, Karen Leland ISBN-13: 9781568843919 - ISBN-10: 1568843917 Currently 2.7/5 Stars. 7 Book Type: Paperback Publication Date: 1995


Moments of Truth Author: Jan Carlzon ISBN-13: 9780060915803 - ISBN-10: 0060915803 Currently 3.9/5 Stars. 7 Book Type: Paperback Publication Date: 1989


Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service Author: Ron Willingham ISBN-13: 9780133881585 - ISBN-10: 013388158X Currently 2.2/5 Stars. 5 Book Type: Paperback Publication Date: 1992


Bag the Elephant : How to Win and Keep Big Customers Author: Steve Kaplan ISBN-13: 9781885167620 - ISBN-10: 1885167628 Currently 2.9/5 Stars. 4 Book Type: Hardcover Publication Date: 2005


Delivering Knock Your Socks Off Service Author: Kristin Anderson, Ron Zemke ISBN-13: 9780814479704 - ISBN-10: 0814479707 Currently 4/5 Stars. 3 Book Type: Paperback Publication Date: 1998


Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer Author: Carl Sewell ISBN-13: 9780385415033 - ISBN-10: 0385415036 Currently 3.3/5 Stars. 5 Book Type: Hardcover Publication Date: 1990

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