  Raving Fans : A Revolutionary Approach To Customer Service Author: 57 Book Type: Hardcover Publication Date: 1993 |
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 Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Author: 8 Book Type: Paperback Publication Date: 1991 |
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 The Ten Demandments : Rules to Live by in the Age of the Demanding Customer Author: ? Book Type: Hardcover Publication Date: 2002 |
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 Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line Author: 3 Book Type: Paperback Publication Date: 2005 |
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 Thriving on Chaos : Handbook for a Management Revolution Author: 1 Book Type: Audio Cassette Publication Date: 1987 |
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