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Search - Defensive Design for the Web : How to improve error messages, help, forms, and other crisis points (Voices That Matter)

Defensive Design for the Web : How to improve error messages, help, forms, and other crisis points (Voices That Matter)
Defensive Design for the Web How to improve error messages help forms and other crisis points - Voices That Matter
Author: 37signals, Matthew Linderman, Jason Fried
Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include Microsoft, Qwest, Monster.com, and Clear Channel) wil...  more »
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ISBN-13: 9780735714106
ISBN-10: 073571410X
Publication Date: 3/2/2004
Pages: 264
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Publisher: New Riders Press
Book Type: Paperback
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