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Search - Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians)

Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians)
Defusing the Angry Patron A HowToDoIt Manual for Librarians Second Edition - How to Do It Manuals for Librarians
Author: Rhea Joyce Rubin
How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusi...  more »
ISBN-13: 9781555707316
ISBN-10: 1555707319
Publication Date: 12/31/2010
Pages: 125
Edition: Second Edition
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Publisher: Neal-Schuman Publishers, Inc.
Book Type: Paperback
Members Wishing: 2
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