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Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service
Author: Performance Research Associates
Who would?ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service tha...  more »
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ISBN-13: 9780814417553
ISBN-10: 0814417558
Publication Date: 10/29/2011
Pages: 224
Edition: Fifth Edition
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Publisher: AMACOM
Book Type: Paperback
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