Skip to main content
PBS logo
 
 

Search - The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey Bass Business and Management Series)

The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey Bass Business and Management Series)
The Dynamics of Service Reflections on the Changing Nature of Customer/Provider Interactions - Jossey Bass Business and Management Series
Author: Barbara A. Gutek
A service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an organization's success, whether in for-profit, nonprofit, or government. Yet, in an era where the customer ...  more »
ISBN-13: 9780787901011
ISBN-10: 0787901016
Publication Date: 7/21/1995
Pages: 304
Rating:
  ?
0 stars, based on 0 rating
Publisher: Jossey-Bass
Book Type: Hardcover
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2025 PaperBackSwap.com. All Rights Reserved.