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Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Exceeding Customer Expectations What Enterprise America's 1 car rental company can teach you about creating lifetime customers
Author: Kirk Kazanjian
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPEC...  more »
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ISBN-13: 9780385518321
ISBN-10: 0385518323
Publication Date: 1/16/2007
Pages: 256
Edition: 1
Rating:
  • Currently 3.7/5 Stars.
 3
3.7 stars, based on 3 ratings
Publisher: Currency
Book Type: Hardcover
Other Versions: Audio CD
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