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Flow in the Office: Implementing and Sustaining Lean Improvements
Flow in the Office Implementing and Sustaining Lean Improvements Author:Carlos Venegas For many years, Lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders now want these Lean benefits incorporated into non-traditional environments such as service and transactions. This book shows you how to practically translate and transition Lean manufacturing principl... more »es into the office.
In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a Lean manufacturer - you need to be a Lean business, and that includes your back office, your front office, and your corner office.
This book will teach you how to:
Bring the best of Lean into all of your office activities.
Leverage the assets that you already have - honing them and bringing them to bear in support of your business strategy.
Conduct an office kaizen event where office automation is a key component.
The author has translated the language of Lean manufacturing into the language of Lean office flow, bringing bits, bytes, and conversations into the concrete world of process improvement.« less