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Foundations of IT Service Management: based on ITIL (English version)
Foundations of IT Service Management based on ITIL - English version
This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field of IT Service Management and a selection of the books in the IT Infrastructure Library (ITIL), and a self-study...  more »
ISBN-13: 9789077212585
ISBN-10: 9077212582
Publication Date: 9/15/2005
Pages: 231
Edition: 2Rev Ed
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Publisher: Van Haren Publishing
Book Type: Paperback
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