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Freedom from Command & Control: Rethinking Management for Lean Service
Freedom from Command Control Rethinking Management for Lean Service
Author: John Seddon
"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers." An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are ...  more »
ISBN-13: 9781563273278
ISBN-10: 1563273276
Publication Date: 8/5/2005
Pages: 238
Edition: 1
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Publisher: Productivity Press
Book Type: Hardcover
Members Wishing: 0
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