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Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line
Getting Them to Give a Damn How to Get Your Front Line to Care about Your Bottom Line
Author: Eric Chester
Transform Your Bored, Uncaring Young Workforce into a Powerhouse of Performers and Innovators According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who ty...  more »
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ISBN-13: 9781419504587
ISBN-10: 1419504584
Publication Date: 5/1/2005
Pages: 224
Rating:
  • Currently 3.2/5 Stars.
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3.2 stars, based on 3 ratings
Publisher: Dearborn Trade, a Kaplan Professional Company
Book Type: Paperback
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