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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
Guidance for Problem Management According to ISO/IEC 20000 9001 Standards Six Sigma and ITSM Best Practices
Author: Kiran Kumar Pabbathi
Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book "Guidance for Problem Management" is part of a series with explicit focus on ...  more »
ISBN-13: 9780991320554
ISBN-10: 0991320557
Publication Date: 7/16/2015
Pages: 178
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Publisher: ServiceManagers.Org
Book Type: Paperback
Members Wishing: 0
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