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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
A Guide to Computer User Support for Help Desk and Support Specialists Third Edition
Author: Fred Beisse
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client?s specific needs, and writing for the end user. This text has been updated to reflect the la...  more »
ISBN-13: 9780619215101
ISBN-10: 0619215100
Publication Date: 6/3/2004
Pages: 576
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Publisher: Course Technology
Book Type: Paperback
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