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A Guide to Customer Service Skills for the Help Desk Professional
A Guide to Customer Service Skills for the Help Desk Professional
Author: Donna Knapp
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk.
ISBN-13: 9780760072622
ISBN-10: 0760072620
Publication Date: 11/16/1999
Pages: 288
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Publisher: Course Technology
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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