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A Guide to Help Desk Technology, Tools Techniques
A Guide to Help Desk Technology Tools Techniques
Author: Dione McBride
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to...  more »
ISBN-13: 9780760071519
ISBN-10: 0760071519
Publication Date: 3/3/2000
Pages: 358
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Publisher: Course Technology
Book Type: Paperback
Members Wishing: 0
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