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Hospitality Operations: A Systems Approach
Hospitality Operations A Systems Approach Author:Stephen Ball, Peter Jones, David Kirk, Andrew Lockwood Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and... more » complex industry.« less