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How to Become a GREAT Call Center Manager
How to Become a GREAT Call Center Manager
Author: Dan Coen
The ideal book written directly for call center management. A must-read for supervisors, team leaders, managers, trainers and executives. Are you ready to manage your call center? The premise of this book is clear. When management understands the human initiative, and creates a roadmap that stresses performance through people, organizations an...  more »
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ISBN-13: 9780966043662
ISBN-10: 0966043669
Publication Date: 1/2004
Pages: 152
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Publisher: DCD Publishing
Book Type: Paperback
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