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How to Win Customers and Keep Them for Life
How to Win Customers and Keep Them for Life Author:Michael Leboeuf The "classic" business book from the author of Working Smart... — Michael LeBoeuf, one of the nation's foremost business consultants, presents a hard-hitting, action-ready rewards-and-incentives program for creating a winning sales team. This classic no-nonsense guide contains everything you need to know about successful selling and--most importa... more »nt of all--how to win customers for life.
"I've always believed that it's a mistake to separate selling, managing and service from each other. How to Win Customers and Keep Them for Life is an easy-to-follow guide for putting them together with great results." --Ed Flanagan, President, Sales Marketing Executives--Greater New York
"A powerhouse, a classic." --James B. Patterson, bestselling novelist and former Chairman and Creative Director ofJ. Walter Thompson, U.S.A., Inc.
"An invaluable, easy-to-follow blueprint for winning, serving and keeping customers...This book is a must for any business." --Jere W. Thompson, President and CEO, The Southland Corporation« less
What a great book for everyone - this should be a required read for all seniors in high school so that they have a better knowledge of how to have customer service skills!