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Human Sigma: Managing the Employee-Customer Encounter
Human Sigma Managing the EmployeeCustomer Encounter
Author: John H. Fleming, Jim Asplund
The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees — and all-too-real declining profit margins — the need for change is obvious. Human Sigma...  more »
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ISBN-13: 9781595620163
ISBN-10: 1595620168
Publication Date: 10/28/2007
Pages: 216
Rating:
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5 stars, based on 1 rating
Publisher: Gallup Press
Book Type: Hardcover
Other Versions: Audio CD
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