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Incident Management for I.T. Departments
Incident Management for IT Departments
Author: Darren O'Toole
An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates ...  more »
ISBN-13: 9781511631747
ISBN-10: 1511631740
Publication Date: 4/4/2015
Pages: 48
Edition: 1
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Publisher: CreateSpace Independent Publishing Platform
Book Type: Paperback
Members Wishing: 0
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