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Increasing Patient Satisfaction: A Guide for Nurses
Increasing Patient Satisfaction A Guide for Nurses
Author: Roberta L. Messner, Susan J. Lewis
Manual on the improvement in the health care setting for a satisfied customer. Includes components of quality patient care, communication skills, individualized care, patient education, and complaints. For nurses and nursing students.
ISBN-13: 9780826192509
ISBN-10: 0826192505
Publication Date: 1/15/1996
Pages: 255
Edition: 1st
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Publisher: Springer Publishing Company
Book Type: Paperback
Members Wishing: 0
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