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KAIXEN The Key to Japan's Competitive Success
KAIXEN The Key to Japan's Competitive Success Author:Masaaki Imai KAIZEN means gradual, unending improvement, doing "little things" better; setting-and achieving - ever higher standards. Now for the first time, Western managers have a comprehensive handbook of 16 KAIZEN management practices they can put to work. Using more than 100 examples of KAIZEN in action, 15 corporate case studies, and 50 charts and gr... more »aphs, Mr. Imai examines step by step all the roles KAIZEN plays in profit planning, customer satisfaction, etc.« less