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Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
Knock Your Socks Off Service Recovery - Knock Your Socks Off Series
Author: Ron Zemke, Chip R. Bell
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned "service recovery." And, surprisingly, customers who experience world-class Knock You...  more »
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ISBN-13: 9780814470848
ISBN-10: 081447084X
Publication Date: 5/2000
Pages: 214
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Publisher: American Management Association
Book Type: Paperback
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