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The Mystery Patient's Guide to Gaining & Retaining Patients
The Mystery Patient's Guide to Gaining Retaining Patients
Author: Suzanne Boswell
From the back of the book: To the dental team, schooled to be the best in clinical situations, all patients are ?mystery patients? ? harboring unspoken attitudes about their dental experiences and unrevealed feelings about the dental office. — Author Suzanne Boswell has spend many years conducting focus groups with patients, interviews with denti...  more »
ISBN-13: 9780878146543
ISBN-10: 0878146547
Publication Date: 6/1997
Pages: 521
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Publisher: Pennwell Books
Book Type: Hardcover
Members Wishing: 0
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