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Outcomes Over Output: Why customer behavior is the key metric for business success
Outcomes Over Output Why customer behavior is the key metric for business success
Author: Joshua Seiden
In the old days, when we made physical products, setting project goals wasn?t that hard. But in today?s service- and software-driven world, ?done? is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on?Mostly...  more »
ISBN-13: 9781091173262
ISBN-10: 1091173265
Publication Date: 4/8/2019
Pages: 76
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Publisher: Independently published
Book Type: Paperback
Members Wishing: 1
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