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People Love You: The Real Secret to Delivering Legendary Customer Experiences
People Love You The Real Secret to Delivering Legendary Customer Experiences
Author: Jeb Blount
?What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, th...  more »
ISBN-13: 9781118433249
ISBN-10: 1118433246
Publication Date: 2/4/2013
Pages: 192
Edition: 1
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Publisher: Wiley
Book Type: Hardcover
Members Wishing: 3
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