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A Piece of the Pie: The Story of Customer Service at Publix
A Piece of the Pie The Story of Customer Service at Publix
Author: Joseph W. Carvin
Publix Super Markets, Inc. -- the largest employee-owned company in the world -- is renowned for its extraordinary customer service. Using anecdotes from Publix customers and associates, the company's former Vice President of Human Resources tells why Publix associate's treat customers so well.
ISBN-13: 9780976818304
ISBN-10: 0976818302
Publication Date: 1/2005
Pages: 179
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Publisher: Joseph W. Carvin
Book Type: Paperback
Members Wishing: 0
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