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A Piece of the Pie: The Story of Customer Service at Publix
A Piece of the Pie The Story of Customer Service at Publix
Author: Joseph W Carvin
Publix Super Markets is the largest employee-owned company in the world and, according to the American Customer Satisfaction Index, the highest ranked retailer in the nation. Publix's former VP of human resources got help from customers and associates to tell how Publix achieves its superior customer service. Their heartwarming stories, woven th...  more »
ISBN-13: 9780976818328
ISBN-10: 0976818329
Publication Date: 7/15/2005
Pages: 172
Edition: Store Edition
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Publisher: Publix Super Markets Inc.
Book Type: Perfect Paperback
Other Versions: Paperback
Members Wishing: 0
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