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I sent a book that the receiver marked as.... "Thanks for the book. Unfortunately, it was damaged by the Post Office. However, it wasn't damaged beyond repair, so I can still read it." PBS.... "it might be reasonable for you to refund the credit," How do I do that? |
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You do not need to refund the credit for damage by USPS if it was wrapped well. From the Help Documents: Damage by USPS to a well-wrapped package is considered bad luck. The risk of this is split between the requestor and sender in the following way:
However, if the wrapping was truly inadequate for normal USPS wear and tear (such as the wrapping did not cover the entire book), and thus may have contributed to the USPS damage, then the requestor can ask the sender to refund credit, since the damage in that case would have been avoidable, and not simple bad luck. But to answer your question, to refund a credit, (also from the help documents) If you need to refund a credit from a swap for a book you have sent, you can click thebutton on the Request Details page (accessible from the transaction for the book in your Transaction Archive).To do this
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