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Running an Effective Help Desk, 2nd Edition
Running an Effective Help Desk 2nd Edition
Author: Barbara Czegel
The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. — This book is for you if you are: — * A business manager charged with researching, planning, and setting up a Help Desk in your organization — * An IT manager who wants to improve the level of technical suppo...  more »
ISBN-13: 9780471248163
ISBN-10: 0471248169
Publication Date: 3/13/1998
Pages: 464
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Publisher: Wiley
Book Type: Paperback
Members Wishing: 0
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