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Selling by Phone: How to Reach and Sell to Customers in the Nineties
Selling by Phone How to Reach and Sell to Customers in the Nineties Author:Linda Richardson Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results--dramatically higher sales and stronger customer relationships--regardless of the product or service being sold. Linda Richardson, a pioneer in consultative selling, demonstrates how to use the phone to establi... more »sh rapport; determine customer needs; get appointments; close sales; and much more. Includes worksheets to help readers test their skills and hone their teleselling techniques for all types of clients and sales situations.« less