Helpful Score: 4
I thought I was decent at email, but this taught me I could be better: more informative subject lines, better "mirroring," avoiding unnecessary interruption. I might read this once a year to stay sharp.
The only downside of this book: You will want to tie down certain coworkers or bosses and force them to read it. You know, the ones who forward long-discredited urban legends, or WHO TYPE IN ALL CAPS, or who hit reply to all when they should be hitting reply.
The only downside of this book: You will want to tie down certain coworkers or bosses and force them to read it. You know, the ones who forward long-discredited urban legends, or WHO TYPE IN ALL CAPS, or who hit reply to all when they should be hitting reply.
