If you enjoy Malcolm Gladwell's trademark narrative method of long, long, long descriptive anecdotes, you'll find it here. But for me the book felt bloated and pointless. Using a bunch of unrelated stories, Gladwell makes a lot of negative points fairly well, but doesn't connect the dots effectively. So there are no positive takeaways - things you can do differently to get different results from the poor people in his stories.

Overall, a huge disappointment.

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