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Telephone Courtesy Customer Service (Fifty-Minute Series.)
Telephone Courtesy Customer Service - Fifty-Minute Series.
Author: Lloyd C. Finch
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques. Learning Objectives: To describe the basics of providing high-quality...  more »
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ISBN-13: 9781560525776
ISBN-10: 1560525770
Publication Date: 2/23/2000
Pages: 104
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Publisher: Crisp Learning
Book Type: Paperback
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