Tom Hopkins' Low Profile Selling Author:Tom Hopkins Watch your income soar! Todays customers are better educated and more sophisticated than ever before. To keep a competitive edge in the market, salespeople have learned that a low profile selling style and exceptional service are what gets prospects attention. But its Toms techniques that will eventually turn ... more »those prospects into clients. Eleven chapters discuss: qualifying addressing customer concerns building rapport setting and achieving goals 14 closing strategies personal strategies for becoming a pro Once you learn to diffuse customer likes and dislikes, youll stand head-and-shoulders above your peers and earn the respect and repeat business of hundreds of satisfied customers.« less
Some good common sense techniques, like listening well, hearing people out, showing empathy, becoming a student of selling, learning about your clients' needs, painting inviting "word pictures." Good questions and suggestions throughout.