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The Violence-Prone Workplace: A New Approach to Dealing With Hostile, Threatening, and Uncivil Behavior
The ViolenceProne Workplace A New Approach to Dealing With Hostile Threatening and Uncivil Behavior
Author: R. V. Denenberg, Richard V. Denenberg, Richard V. Denenberg, Mark Braverman
Almost every week reports of violence erupting in the workplace make headlines. Contrary to popular opinion, such incidents are not random and senseless but, according to Richard V. Denenberg and Mark Braverman, typically result from conflict that has been allowed to fester. Combining the insights of both crisis management and dispute resolution...  more »
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ISBN-13: 9780801433962
ISBN-10: 0801433967
Publication Date: 12/1999
Pages: 271
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Publisher: Cornell University Press
Book Type: Hardcover
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