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Search - What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say

What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
What to Say When Things Get Tough Business Communication Strategies for Winning People Over When They're Angry Worried and Suspicious of Everything You Say
Author: Leonard S. Greenberger
BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. "This book is one of the best...  more »
ISBN-13: 9780071806435
ISBN-10: 0071806431
Publication Date: 5/3/2013
Pages: 256
Edition: 1
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Publisher: McGraw-Hill
Book Type: Paperback
Members Wishing: 0
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