I'm a huge fan of Daniel Goleman and the concept of emotional intelligence, and I think this is an excellent study of the emotional intelligence skills that truly make the difference between failure and success at work.

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The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.

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