When you indicated that you could not send the book, the transaction was canceled, the book was removed from your Bookshelf, and if there was another copy available in the system, the request was passed along to a new sender.

If you did not mail the book and you canceled the transaction by mistake:

You will need to repost the book if you want to offer it for swapping.

• If the previous requestor did not have his or her request passed along, your copy will then be offered to him or her immediately, and he or she will have 48 hours to confirm that she or he still wants the book.
• If the previous requestor's request was passed along, your book will need to wait for a new requestor.

If this was a request with conditions that you declined by clicking , you will not be able to send this book to this requestor.

If you MAILED the book and you canceled the transaction by mistake:

A canceled transaction doesn't get credit - BUT you can try to fix this, if you act promptly after the cancellation.

What to do now:

• Log into your account

• Click My Account at the top of the site

• Choose the Transaction Archive link at the top of the My Account page

• Find the canceled book in the list

  • Make sure it is the CORRECT canceled transaction - put your cursor over the red X on the left and the words "Canceled - no response from sender in allotted time" should come up.

• Click the PM button on the right to create a Personal Message to the requestor

  • Paste this text (you can modify it to suit the situation of course) into the PM text box window

    I mailed this book [Insert title of book] but canceled it by mistake instead of marking it mailed!  If you have an active request on your account page for [Insert title of book] it is not with me--it is with a new sender. Your request must have been passed on to that person, and you will get 2 copies of this book if the new request is not canceled. If you do have an active request on your account page for this book can you please cancel it? You will be getting a copy of the book from me. You can then mark my book received when it arrives, from your Transaction Archive. If you are willing to do this I really appreciate it! Just let me know if you have a new transaction on your account page, and if you are able/willing to cancel. I am very sorry about the inconvenience!
    

• Then wait for the requestor's response.

  • If she HAS been able to cancel, then when she receives your book she can follow the instructions in the Help doc I received a book from a canceled transaction! to mark the book received from her Transaction Archive, and you will get credit then.

  • If she has NOT been able to cancel, she will end up with 2 copies, and she will NOT be obligated to mark the canceled copy (yours) received. The Help doc I received 2 copies of the same book! explains this.

Related Links:

How to Use Requestor Conditions