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Help Center - I can't order a book! It says I have to confirm my email address first?

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If you are getting the message that you need to confirm your email address when you try to request a book:

This means that you did not click the link in the "Welcome to PaperBackSwap.com" email that was sent to you when you completed the registration process.


  • Check your email inbox and spam/junk folders for the email entitled "Welcome, Your Name, to PaperBackSwap.com". This email would have been sent to you when you completed registration, and it will have been one of the first emails you were sent from PBS.

  • If you have the email, and the link in the email is not clickable (this will vary with your email provider), simply copy-paste the link URL into your browser to be taken to the appropriate page on the site where you can confirm your email address.

  • If you do not find the email in your spam/junk folder or your email inbox, or you have deleted it before confirming your email address, just click the link in the message you see on the screen you see right after you click Order This Book on any book listing, to re-send the email to your PBS User Email address.  If you do not get the email after clicking the link, contact us.


For members who registered before 3/11/2007, the link to confirm your email address was sent in a separate email at the same time as the "Welcome" email; the separate email would have been titled "Registration Confirmation" or "Please Confirm Your Email Address".