Susan H. (Zuska) reviewed on 10/19/2007 + 90 more book reviews

Do you have to deal with people who intimedate you? Others who waffle about simple decisions? Do you ever get tired of hearing, "That won't work" or "It's not my fault?" Is there a 'sniper' in your office who is trying to undermine you?
The fact is that there are difficult people virtually everywhere that there are people, and they can make your life stressful and unpleasant, and prevent you from acheiving important goals ~ but only if you let them!

Learn the nine 'take charge' skills that turn conflict into cooperation in addition to other information

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